Mediation

Mediation Services offered by the Office of the Student Ombuds

  • Mediation is a communication tool to help resolve interpersonal disputes 
  • Mediation is a voluntary process and no party can be compelled to a mediation process 
  • Mediation is a process where parties meet with an impartial third party (the mediator and/or co-mediators) who helps to facilitate discussion about the issues in conflict, in order for the parties to find a resolution 
  • Mediation is a confidential and flexible process and the parties have the ultimate control over coming to a mutual and peaceful resolution 
  • Mediation allows the parties to gain an understanding of each other’s perspective 
  • The informality and flexibility of mediation allow the parties to create a resolution that meets their specific needs in a timely manner
  • The Office of the Student Ombuds offers mediation services and can offer co-mediation (two mediators) so that parties can meet individually to prepare for the mediation 
  • As an impartial and independent service, the Office has no bias toward either party and is focused on facilitating a collegial discussion 
  • The Office provides a safe space where parties meet and agree to basic ground rules: e.g., speaking in a respectful tone, no name calling, speaking one at a time. The mediator focuses on maintaining a healthy, emotional climate 
  • The parties formulate their own resolution; however, it is not binding. The outcome of mediation therefore is dependent on the parties’ commitment and willingness to be flexible if they agree that some of the terms of the agreement need to be changed

For further information, contact ombuds@ualberta.ca.